Customer Service = More Than Lip Service

Category: Check This Out
  • 5/19/2015 |
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Customer Service = More Than Lip Service
I've known Pamela Herrmann for several years, and have always marveled at her skills at teaching companies how to truly engage their customers. So when she asked me to be a guest on her killer podcast - Customers For Life - I jumped at the chance. Hosting a radio show demands pure customer service - it's way too easy for people to push a button and be gone. As an author I swim in a customer-service sea, because my titles are among literally millions of others. As the founder of a non-profit . . . well, you probably have a feel for how many non-profits compete for limited dol …

Watch the 2015 YOBOD Announcement

  • 5/18/2015 |
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  • 41 views
Watch the 2015 YOBOD Announcement
By now you may have heard that the first book in the Galahad series, The Comet's Curse, is the 2015 'Youth One Book One Denver' selection. Which, obviously, is hugely exciting. 'Youth One Book One Denver' is a very cool program, exposing thousands of Denver-area students to new books while also reducing summer learning loss and helping kids reach key benchmarks. As part of this program, Dom will make appearances at about a dozen free events throughout the summer. (To see the full list of events and/or to register, visit artsandvenues.com/yobod. You can always keep up …

You'll Never Guess the 2015 'Youth One Book One Denver' Selection

  • 5/11/2015 |
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You'll Never Guess the 2015 'Youth One Book One Denver' Selection
We are thrilled to announce that The Comet's Curse has been chosen as the 'Youth One Book One Denver' selection for 2015! 'Youth One Book One Denver' is a city-wide program that engages students in reading and helps prevent the “summer slide” that often afflicts kids during summer vacation. The program serves over 3,000 Denver-area youth, many of whom are from low-income families. Nearly 30 summer programs are involved, including Denver Parks and Recreation, Boys and Girls Clubs, Girl Scouts, Open World Learning, Mi Casa Resource Center, the Denver Public …

Buster Returns

Category: Check This Out
  • 3/2/2015 |
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  • 316 views
Buster Returns
In October I did something that marketing people call a "soft launch." I published (quietly) a couple of books that I'd penned for upper-elementary students. Because these books were targeted to a slightly different audience than my Galahad series, I chose to use a pen name for them: Buster Blank. Shaking Demons and Madison Cooley's Shoes immediately received glowing reviews from teachers and students alike. Over the next few months I'll begin a serious campaign to bring the books into classrooms, with author visits and Skype appointments. But there are a coupl …

The Story Behind the Galahad Movie

Category: Galahad Series
  • 1/22/2015 |
  • Comments (5) |
  • 886 views
The Story Behind the Galahad Movie
A few years ago my agent phoned and said, “Dom, I have great news. A cable television network loves the Galahad series, and they’d like to option it for a possible movie and TV series.” How would you react to a call like that? When I caught my breath I asked him what the chances were that it would work out. “Hard to say,” he told me. “But they have big ideas for how they’d like to make the movie.” At the time I interpreted ‘big ideas’ as perhaps: They have a particular young actress in mind to play the part of T …